Refund and Returns Policy

Overview

Every MyAntennas product is made to order and built specifically for your purchase, so returns are accepted only under the conditions below. This policy covers all products bought directly from MyAntennas.com (EuroXpress Corporation). Orders placed through our eBay store follow eBay’s return process.

Please double-check your product selection, frequency coverage, and power rating before ordering. If you are unsure which antenna, transformer, or choke fits your installation, contact us first and we will help you choose.

Returns

You may return a product within 10 days of delivery if it is unused and unmodified, in its original condition with all included parts.

We cannot accept a return if the product has been:

Installed, used on the air, or otherwise put into service
Modified in any way, including cut, trimmed, or shortened radiator wire
Opened, disassembled, or altered internally (transformers, chokes, baluns, ununs)
Damaged by improper installation, overpowering, lightning, or weather exposure

Every returned item is tested and inspected on arrival. A restocking fee may apply, depending on the condition of the returned item. Once the inspection is complete, we issue the refund to the original payment method.

Damaged or Defective Items

If your order arrives damaged or a product is defective, contact us and return it within 10 days of receipt. After we test and confirm the problem, we will refund or replace your order at our choice.

Before sending anything back, please describe the problem and include photos of any shipping damage. Many reported “defects” turn out to be feedline, connector, or installation issues, and we can often help you sort those out quickly by email.

If testing shows the product is working to specification and the issue was caused by installation, cabling, or use outside its ratings, the item is not considered defective.

Cancellations and Refunds

All payments are charged in real time when you place your order. You may request a cancellation and refund before your order ships, for example, if you ordered the wrong item or changed your mind.

Card refunds carry a 2.9% +$0.30 deduction to cover non-recoverable bank and card-processing fees. The card networks keep their processing fees when a charge is refunded, so these costs are passed on rather than absorbed.

Once an order has shipped, it can no longer be cancelled and falls under the Returns section above.

Repairs and Replacement Parts

MyAntennas does not offer repair services. We do not repair products that have been damaged by lightning, overpowering, weather, improper installation, or wear, whether or not they are still within the return period.

We do not sell individual parts or components for self-repair. This includes internal transformer cores, windings, capacitors, enclosures, and connectors. The only exception is items listed in our shop as separate products with their own SKU ID.

Every transformer and choke is built and tested as a complete matched assembly. A unit repaired with substitute parts cannot be guaranteed to meet its original specifications, so if a product is damaged, the solution is a replacement unit from our shop.

How to Start a Return

Contact us through our Contact page with your order number and the reason for the return.
Wait for our reply with return instructions before shipping anything. Packages sent without contacting us first may be delayed or refused.
Pack the item securely in its original packaging and ship it with tracking to the address below.

For standard returns, the customer pays return shipping. For items confirmed damaged or defective, we cover the cost of the replacement shipment.

Return address: EuroXpress Corporation – MyAntennas.com, 40415 Chancey Rd, STE 105, Zephyrhills, FL 33542 USA