Shipping

Image result for priority mailImportant Shipping Notice

We are suspending international sales due to customs issues and USPS policies.. For international sales use our eBay store at this link https://www.ebay.com/str/myantennas 

SHIPPING NOTICE: DUE TO HIGH ORDER VOLUME, MOST PRODUCTS ARE MADE PER ORDER, AND SHIPPING AND DELIVERY CAN TAKE 5-15 DAYS FROM THE DATE OF ORDER.

Shipping Information

  • All shipments are exclusively via US Postal Service (USPS) Priority Mail.
  • Processing & Delivery Times:
    • USPS Priority Mail (USA): 5 to 15 business days
  • Shipping Schedule: We do not ship on Saturdays or Sundays.

Shipping Liability

  • Tracking Information: All orders are shipped with tracking, and customers receive tracking details via email. If you do not see it, please check your spam folder.
  • Lost or Delayed Packages: Please get in touch with USPS or your local postal service for assistance.

Service & Shipping Information

Shipping Rates

  • Domestic (USA): Flat rate of $16.95

Delivery Times

  • Domestic (USA): 2-5 business days, including Saturday. Rural areas may require an additional day.

Tracking Information:

  • Tracking emails are sent to the email address provided at checkout.
  • Important: Please check your SPAM/Junk folders before inquiring about your tracking details.

Returns & Refund Policy

Returns

  • We accept returns for unused, unmodified products within 10 days of delivery for a full refund.
  • All returned products are tested and inspected, and a restocking fee may apply.
  • We do not sell individual replacement parts unless explicitly listed in our shop with an SKU ID.
  • Damaged or defective items: If you receive a damaged or defective item, return it within 10 days of receipt, and we will refund or replace your order.

Order Cancellations & Refunds

  • All sales are charged in real-time. If you placed an incorrect order or changed your mind, you may request a cancellation and refund before shipping.
  • Refund Deductions:
    • Refunds are subject to a 6% deduction due to non-recoverable bank processing fees associated with Credit/Debit Card charges.
    • When a charge is processed, Visa, Mastercard, and payment networks retain their processing fees, which are not refunded to us.

We appreciate your understanding and support. If you have any questions, feel free to contact us!