Important Shipping Notice
We are suspending direct international sales due to customs issues and USPS policies. You can use Mail forwarder here in the US, like https://www.myus.com or use our eBay store at this link https://www.ebay.com/str/myantennas
- All shipments are exclusively via US Postal Service (USPS) Priority Mail.
- Processing & Delivery Times:
- USPS Priority Mail (USA): 3 to 7 business days
- Shipping Schedule: We do not ship on Saturdays or Sundays.
Shipping Liability
- Tracking Information: All orders are shipped with tracking, and customers receive tracking details via email. If you do not see it, please check your spam folder.
- Lost or Delayed Packages: Please get in touch with USPS or your local postal service for assistance.
Service & Shipping Information
Shipping Rates
- Domestic (USA): Flat rate of $18.95
Delivery Times
- Domestic (USA): 2-5 business days, including Saturday. Rural areas may require an additional day.
Tracking Information:
- Tracking emails are sent to the email address provided at checkout.
- Important: Please check your SPAM/Junk folders before inquiring about your tracking details.
Returns & Refund Policy
Returns
- We accept returns for unused, unmodified products within 10 days of delivery.
- All returned products are tested and inspected, and a restocking fee may apply.
- We do not sell individual replacement parts unless explicitly listed in our shop with an SKU ID.
- Damaged or defective items: If you receive a damaged or defective item, return it within 10 days of receipt, and we will refund or replace your order.
Order Cancellations & Refunds
- All sales are charged in real-time. If you placed an incorrect order or changed your mind, you may request a cancellation and refund before shipping.
- Refund Deductions:
- Refunds are subject to a 6% deduction due to non-recoverable bank processing fees associated with Credit/Debit Card charges.
- When a charge is processed, Visa, Mastercard, and payment networks retain their processing fees, which are not refunded to us. The 2.9% +$0.30 bank fees are non-refundable.
We appreciate your understanding and support. If you have any questions, feel free to contact us!